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Frequently Asked Questions
If at any time you require additional information please feel free to contact our Order Processing Center Toll Free at 1-800-267-2688.
Totaldrugmart.com™ is an International Prescription Service that contracts with Canadian and international pharmacies to provide the highest quality customer service, shipping and access to Canadian and international medications.
SHIPPING TERMS / CONDITIONS
How long will it take to process my new order or refill and ship my drugs?
Can my wife/husbands order be combined and shipped in the same box in order to save on the shipping cost?
Do I need a Prescription?
Can my doctor fill in and fax/send in the medical profile for me?
Can you fill prescriptions from all doctors?
LENGTH TO REVIEW PRESCRIPTION
How long will it take for the doctor to review my prescription?
How often is the list of medications updated?
NEW CUSTOMER, WHAT DO I DO?
What do I have to do in order to get started with your company?
PAYMENT METHODS
What payment options do you accept?
PRESCRIPTIONS WITH FORMS
When I am faxing in the forms, should I include my prescriptions in the same envelope/fax?
How much can I purchase at one time?
REFILLS - HOW TO / HOW LONG
After my refills have run out, do I have to submit a new Form?
How do I initiate the shipment of my refills?
Can Totaldrugmart.com™ mail medications to the US?
Your prices look great, but what other fees apply?
Is the dispensing fee extra?
Do I have to come to Canada to order prescriptions?
PROCESSING YOUR ORDER
Current Estimated Processing Time
Money Saving Tips
Return Policy
SHIPPING TERMS / CONDITIONS
How long will it take to process my new order or refill and ship my drugs?
Your order may take up to 1-3 days to process and up to 7-14 days for shipping provided that there are no problems with your order (i.e. missing information, credit card processing difficulties, mail congestion).
Can my wife/husbands order be combined and shipped in the same box in order to save on the shipping cost?
If you have a significant other in the same household that orders items from us at the same time we will (at your request) ship all the items in the same box for the one $9.95 charge. Note however that you must both fill out separate forms.
Do I need a Prescription?
Yes! We require a prescription for all medications. Just like your local pharmacy a valid prescription is required from a physician licensed to practice in your area of residence. Any prescription older than 6 months will likely be
refused.
Can my doctor fill in and fax/send in the forms for me?
Yes, however this is not a requirement. All of the necessary information can be sent in by you on your own.
Can prescriptions from any doctor be filled?
Yes - In addition the prescriber Doctor must be licensed in your area of residence. Your prescription is then reviewed and converted by a licensed Canadian doctor to a valid Canadian prescription. For international orders, prescriptions will be reviewed and re-issued by the international referral pharmacy, as may be required.
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LENGTH TO REVIEW PRESCRIPTION
How long will it take for the doctor to review my prescription?
It may take up to 1-3 days to process and/or review your prescription and up to 7-14 days for shipping of your medication provided that there are no special problems.
How often is the list of medications updated?
The price list of items that are quoted is constantly updated. This is the list of the items that are available complete with prices stated in US Dollars. If you dont see a drug listed please call our order processing center. Please check with our order processing centre to confirm up-to-date prices and drug availabilities.
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NEW CUSTOMER, WHAT DO I DO?
What do I have to do in order to get started with your company?
In order to get started with us, you will be required to:
1. Obtain a copy of the prescription for all the items that you require.
2. Next you will be required to fill in the order forms. This will allow you to share some additional information with us so that the Canadian doctor can properly review your prescription needs — if you don’t have a form we can mail, fax or email one to you directly. You can also download these forms from our web page. totaldrugmart.com™ or click here
3. Once you have filled out the forms in their entirety, you will then either mail or fax it along with a copy of the prescriptions back to us. The forms and new prescriptions must be mailed or faxed back to us all at the same time (all in the same fax transmission or the same envelope).
4. Once we receive the forms it will be reviewed by a licensed Canadian doctor (or international doctor, as may be required). If this doctor determines that the medication is appropriate for your health, it will be fulfilled by the licensed Canadian pharmacy or international pharmacy and then sent to their shipping department - this can take up to 1-3 days.
5. From the time that the shipping department ships your prescriptions to the time that they should arrive at your home could take up to 7-21 days provided there are no special problems.
6. The charges on your receipt will include the prices of your prescription, any non-prescription items that you may have purchased and the US $9.95 shipping and handling charges. These charges can be paid using a Master Card, Visa, Diner's Club Credit Card, Personal Check and International Money Order, made out in US funds to: TotalDrugMart.com™. For orders made by phone, we only accept Visa, Master Card, Diner's Club Credit Card.
7. In order to have your refills shipped, please notify us at our Toll free phone number 1-800-267-2688. Goods are not shipped without receiving instructions to do so first.
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PAYMENT METHODS
What payment options do you accept?
We accept Visa, MasterCard, Diner's Club Credit Card, International Money Order and Personal Checks made payable to: Totaldrugmart.com™. We do not accept Discover Card or any other form of payment.
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PRESCRIPTIONS WITH FORMS
When I am faxing in or mailing the forms, should I include my prescriptions in the same envelope/fax?
Yes. When sending in the forms and prescriptions, they should always be sent in the same envelope or fax. If one arrives with out the other, this may cause delays or cause us to not proceed to submit the order for fulfillment and shipping.
How much can I purchase at one time?
You may purchase for personal use only a maximum of a 90 day supply of each of your medications provided that you have a valid prescription for that supply of medication. If your physician writes a prescription for more than a 90 day supply then we can have those refills filled as they come due.
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REFILLS - HOW TO / HOW LONG
After my refills have run out, do I have to submit new forms?
No. You are required to fill in a new forms on your first order or if you have a change in your medical circumstances.
How do I initiate the shipment of my refills?
You have the option to call, or fax Totaldrugmart.com™ Order Processing Center and request that the refills be shipped. Totaldrugmart.com™ will not cause refills to be shipped without the initiating request of the patient either electronically or verbally.
Can Totaldrugmart.com™ mail medications?
Yes, our contracted pharmacies will mail you a 90 day supply, plus a a 90 day refill if applicable. There are no restrictions on the number of prescriptions that may be filled as long as you have a valid prescription.
Your prices look great, but what other fees apply?
Our prices are all-inclusive, they represent the cost of the medication, the Canadian physician review or referal doctor review (if applicable), and any pharmacy dispensing fee. We apply a $9.95 shipping charge.
Is the dispensing fee extra?
No, the dispensing fees are included.
Do I have to come to Canada to order prescriptions?
No, just give us a call at Toll Free 1-800-267-2688 or you can fax via Toll Free to 1-800-563-3822 or mail your prescriptions and forms.
PROCESSING YOUR ORDER
Current Estimated Processing Time
Estimated processing time refers to the time from when an order is recieved until the time it reaches your door. Currently, your order may take up to 1-3 days to process and up to 7-21 days for shipping, provided that there are no problems with your order (i.e. missing information, credit card processing difficulties). Please plan ahead, as we would not want you to run out of existing medication before your prescription order reaches you.
Money Saving Tips
It is generally less expensive to order a 90-day supply, this way you will only be charged one delivery charge for the 90 day supply rather than one for every 30 day supply ordered each 30 days.
Return Policy
As a result of applicable laws prescription medication can not be returned.
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